Measure and follow up on your design capability efforts

I often get questions about how to follow up or measure your design capability efforts. Here are some Objectives & Key Results (OKR) that I often use based on three areas, efficiency, quality or satisfaction.

Efficiency

• Lead time of delivery
• Cycle time
• Designers vs developers
• Number of designers per product/business area
• Monthly active work on specific product
• Time to deliver an activity
• % time spent design
• Number of design training sessions in the organization
• Roles documented
• Onboarding time (when I designer feels he/she is up and running)

Quality

• Number of one-and-ones coaching sessions
• Number of design feedback sessions
• Number of design bugs
• Documented processes, methods and tools
• Internal and external events
• How often C-levels speak or mention design work internally or externally

Satisfaction

• Satisfaction rate/trend in designer group
• Satisfaction rate clients/organization/PO/PM
• Designers turn over rate
• Customer/user satisfaction rate/trend

Which OKR do you use the measure success?